FAQ

Who’s behind this campaign?
LOLA and Novis! This is LOLA's first-ever collaboration. It's meaningful to us because Novis is a female-founded brand run by sisters Gillian and Jordana Warmflash who are our very dear (and Alex's oldest) friends. We are so proud to work with them to make women's lives easier and more stylish... and bring an open discussion of feminine care into the fashion world to kick off 2017!

LOLA is changing your period for the better with feminine care that's simple, natural, and easy to feel good about in customized assortments delivered straight to your door.

Inspired by the art world, Novis offers a range of optimistic, elegantly simple womenswear beautifully constructed from luxurious fabrics. Sold at Bergdorf Goodman, Capitol, Chalk, By George, Shopbop and other top retailers across the United States and around the world, Novis has strengthened its presence through features in The New York Times, W, Elle, VogueRunway.com and WWD and a distinguished fan base that includes Taylor Swift, Kerry Washington, Miranda Kerr, Taraji P. Henson and Tracee Ellis Ross.

Launched in 2012, Novis is designed by 2014 Ecco Domani Fashion Foundation Award winner, 2015 International Woolmark Prize nominee and 2016 FGI Rising Star Award finalist Jordana Warmflash.

How long will it take to get my Novis x LOLA pouch?
It will take approximately 2-3 weeks for you to get your order.

What’s the return policy?
We aren't able to accept returns or provide refunds.

Is shipping free?
Yes! Shipping is included in the cost of the pouch.

What do you use to ship?
Your pouch will arrive via DHL.

Where do they ship?
Novis x LOLA pouches ship anywhere in the continental US.

I haven’t received my shipment. What should I do?
If it's been 3 weeks and you haven't received your shipment, please send us an email at help@mylola.com. We'll get you squared away!

How can I track my shipment?
If you have questions about your shipment, email us at help@mylola.com.

What forms of payment do you accept?
We accept all credit cards and debit cards.

What do I do if I still have a question? 
Feel free to send us an email at help@mylola.com — we're happy to help!